Satisfaction Unlimited makes a network of customer support forums where customers can post their own questions, idea, problems, or conversations about a product. They have seeded the network with boards for over 200 companies. If a company wishes, they can claim their company’s board and put their own employees on to moderate the boards.
Satisfaction was founded by Thor Muller (Rubyred Labs, Valleyschwag, Frog Design, Trapezo), Lane Becker (Adaptive Path, MeasureMap) and Amy Muller (Rubyred Labs, Valleyschwag, Violet.com and Frog Design).